Terms and conditions

World Usability Day Tallinn (hereinafter WUD) is organized by Trinidad Wiseman OÜ together with Tallinn University.

This document sets out the terms and conditions between Trinidad Wiseman OÜ and WUD conference and workshops ticket holders. 

By purchasing a ticket for WUD conference and/or workshops you are agreeing to comply with and be bound by these terms and conditions. 

Trinidad Wiseman OÜ reserves the right to change these terms and conditions at any time. Any amended terms and conditions will be posted to this website. This version of terms and conditions for Trinidad Wiseman OÜ is applicable from September 1, 2018.


* Visit events website wud.tlu.ee and choose either a conference or one of the workshop tickets to buy.

* After choosing a ticket a subpage is show where you should select if you are a full-time student or not. If you are, then are you a student in Tallinn University or some other university. If you are not a student, then you should choose if you would like to buy only conference ticket or also a workshop ticket(s). This is needed, so we could offer you discount.

* After choosing an appropriate option you are directed to registration form. Depending on your choice the form varies a bit: for full-time students we ask their university and student number; for not students their company and position. On the form users can choose which workshops they would like to buy tickets to. They can also choose a conference ticket.

* Before going to payment all users can see the final price with VAT and have to confirm that they have read and agree with terms and conditions.

* After filling the form, agreeing with terms and conditions subjects are directed to Maksekeskus where they can choose an appropriate way of payment.

* After making a payment subjects will receive invoice and ticket to their email and will be directed to thank you page of the website.


All prices indicated on the wud.tlu.ee website are in euros. In registration VAT 20% will be added to the purchase. You will see the total amount before making payment. 

Student tickets are only valid for full time students in combination with a valid student ID. This must be presented at the badge pick-up and shown on request to gain admission to the event venue. If no such verification is provided, the purchased ticket is invalid, and the person will not be granted access to the event.


According to the Obligations Law § 53 lg 4 p 7.2m all tickets are non refundable. 

However, it is possible to allocate the ticket to a third party if the ticket has been fully paid. Ticket holder name, company or any other information can be changed by each ticket holder by sending a request to wud@twn.ee. . Each new ticket holder will then receive the confirmation e-mail. 

Please note that changes to ticket holder details can be made only until 3 days prior to the event. 

The tickets purchased are for your own personal use or that of your business and may not be re-sold or transferred for commercial gain under any circumstances. In case of re-sale or attempted re-sale of any tickets (or any other breach of this term), Trinidad Wiseman OÜ reserves the right to cancel the relevant tickets with immediate effect.


WUD online store accepts only euros and uses the Maksekeskus AS payment system.

The following methods of payment are available in the online store: 

Online bank links of SEB, Swedbank, Luminor (ex-Nordea), LHV 

MasterCard and VISA credit cards 


Pay by invoice, the term of payment is 7 days net. This option is possible, if you make a request to wud@twn.ee. 

Trinidad Wiseman OÜ may request verification of payment for the purpose of resolving possible disputes about the purchase.


After purchasing a ticket for WUD conference or workshops you will receive an automatically generated registration confirmation and the tickets which are sent to you email. This confirmation including a unique bar code should be kept for acclaiming your WUD badge that will grant access to the conference and/or workshops. 

Pick-up for badges is in the beginning of the conference/workshops at the location. When picking up the badge the customer must present the e-mail ticket (can be printed or showed on the phone) with the unique bar code. Student ticket holders should also present student card.


While speakers and topics are confirmed at least 1 month before the conference, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, Trinidad Wiseman reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. 

If the event is being cancelled due to unforeseen circumstances (force majeure), ticket buyers will be refunded the total price of the purchased ticket(s). Trinidad Wiseman does not hold itself liable for any other expenses incurred. 

In case of rescheduling WUD conference, tickets may be returned by a deadline to be determined by Trinidad Wiseman OÜ.


Trinidad Wiseman OÜ will not be liable for any loss injury or damage to any person or property howsoever caused. Trinidad Wiseman OÜ will not be responsible for any tickets that are lost or stolen. Each participant must make provision for his or her own insurance. 

Trinidad Wiseman OÜ reserves the right to refuse admission to any event or conference for any behavior, which it deems unacceptable, or for breach of the terms and conditions.

Privacy policy

Company responsible for processing personal data is Trinidad Wiseman OÜ (registry code 11244225), located at Akadeemia tee 21/4, 12618 Tallinn, Estonia. Contact number is +372 63 11 111 and e-mail wud@twn.ee.

Trinidad Wiseman OÜ is transferring necessary personal data to make payments to responsible processor of Maksekeskus AS.


Trinidad Wiseman OÜ shall collect the following types of personal data:

* personal data given to Trinidad Wiseman OÜ by the data subject (name, e-mail address, phone number, company/university, position/student number);

* personal data made clearly public by the data subject (e.g. in social media);

* personal data received from third persons;

* Trinidad Wiseman OÜ has the right to to film, photograph and sound record all attendees at WUD conference.


* Trinidad Wiseman OÜ (hereinafter TWN) processes personal data only by consent of the data subject or by law.

* By consent, TWN processes personal data exactly within the limits, scope and purposes specified by the data subject. As regards consents, TWN acts are based on the principle that each consent must be clearly distinguishable from other questions, in an understandable and easily accessible form, in a plain and simple language. The data subject gives consent by ticking the box on the website.

* personal data received from third persons;

* TWN collects personal data to deliver purchases and identify ticket owners.

* E-mail is used to deliver tickets.

* Name is used to identify ticket holders.

* Phone number is used (if given voluntarily by the subject), to contact subject in case he/she is not reachable through email and important information regarding the event is needed to pass on to the subject.

* Company and position (if given voluntarily by the subject) are used to print on badge and to analyze who attended the event, to improve the lineup in the future. If subject does not wish their name, company name and/or position to appear on your conference badge, he/she should contact wud@twn.ee.

* University and student number are used to identify if the subject qualified for student discount.

* Subjects network parameters are used to conduct statistical analysis regarding from where, when and how long did subjects stay at the site.


TWN cooperates with persons to whom the company may transfer data relating to data subjects, including personal data, in the framework and for the purpose of cooperation.

These third persons may be, for example: IT partners, bookkeeper, service providers for debt collection, payment failure registries, institutions and organizations, provided that: 

* their purpose and the processing are legal; 

* personal data processing is carried out in accordance with TWN’s instructions and under a valid contract.


TWN shall store personal data only for the strict minimum necessary time. Personal data, the expiry date of which has passed, will be destroyed, using best practices and in accordance with the procedures established by TWN.

Access to personal data is only for people involved in organizing the event (both IT and coordinators), to pass on relevant information regarding the event to the subjects, print badges and organize subjects to workshops.


Rights related to the consent:

* The consent to allow the processing of personal data may be withdrawn by the data subject at any time. 

As regards the processing of personal data, the data subject also has the following rights:

* The right to receive information, or the right of the data subject to obtain information about personal data collected on them. 

* The right to demand the correction of inaccurate data.

* The right to delete data, that is, in a certain case, the data subject has the right to require that personal data be deleted, for example, if processing is done only on the basis of their consent.


Within a year after the event all personal data will be deleted, expect in a situation when it is needed for bookkeeping or resolving a dispute.

Data that is needed for bookkeeping is saved for 7 years. 

General,unpersonalised, data about who attended the event (job positions, companies) is kept as statistical information regarding this years event, to make decisions regarding future events. 


TWN has the right to unilaterally change this privacy policy. TWN will inform the data subjects on the changes on the website wud.tlu.ee. We assume that if you start using events website wud.tlu.ee, you have seen the privacy policy and agreed to its terms and conditions.


In case you have any questions or problems regarding how personal data is being managed, please contact wud@twn.ee.